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FAQs

All the info on how you can get epic BBF brews direct to your door. Welcome to beer heaven, shipped fast and with a huge big ups from team BBF. Thank you for shopping independent.

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DELIVERY & RETURNS

Can I send beers as a gift?

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Of course. You can even add a gift message in the comments box at checkout.

We will handwrite your message onto a postcard to include with the case of beers. Please keep it brief - a couple of lines at most!

BBF beers come in an awesome branded box. You can request plain packaging if you need to keep the delivery secret.

We go paperless where we can, so you won't find any prices or invoices inside.

Can I leave delivery instructions?

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Yes, either at checkout, or email us at shop@bristolbeerfactory.co.uk.

If you would like your delivery left in a safe place, click the link in the email from APC once the parcel is out for delivery. You can also nominate your safe place here.

When will you send my order?

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Orders placed after 12pm are dispatched the following working day. No orders are dispatched on weekends or Bank Holidays.

Please see our delivery page for all the info on deliveries and collections.

Where is my order?

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We dispatch all orders placed after 12pm (midday) the next working day. After that, it's in the hands of the courier! You will receive a tracking link once the order has been dispatched and should expect next working day delivery, to arrive before 4pm. If you have not received a tracking link, or for any other delivery queries, give us a shout on shop@bristolbeerfactory.co.uk or 07432 515934 (Monday to Friday, 9am to 5pm) and we can find out for you.

Please note delivery times are an estimation. We cannot guarantee Next Day delivery but we will do our best to get your beer to you quickly! Read our delivery page to for all the info on timings.

Can I get a refund?

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Undamaged items can be returned to the BBF Tap Room and refunded in full within 14 days of purchase. If anything is broken in transit you have the right to refuse delivery, alternatively please contact us and we will arrange for a replacement to be sent.

Refunds will be made to your original method of payment as soon as you let us know but please allow 5-10 working days to receive your refund. Delivery costs and beer tastings are non-refundable.

If you are unhappy with your purchase for any reason, contact us on 07432 515934 / 0117 902 6317 or email shop@bristolbeerfactory.co.uk and we will do our best to help.

GENERAL

What is the minimum order? Can I buy just one can?

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You can buy individual cans in the Tap Room but if you're after delivery, you'll need to order in cases of 4 or 12 cans. If you buy three different 4 packs we will package as one case of 12.

There is no minimum order unless you want to qualify for free delivery - see the delivery page.

Can I choose a mix of 12 beers?

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If you want to try a selection of beers we can send you some great mixed cases!

Try the Mixed Case for a bit of everything, the BBF Icons case for the classic beers we’re known for, or All Hail The Pale case to try some punchy IPAs.

All our specials come in packs of 4. If you want to mix and match your own 12 pack, just pick 3 different packs of 4!

Where can I buy BBF beer out in the wild?

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You can find BBF beer on draft at our venues, The Arnolfini and The Barley Mow, as well as in our Tap Room - you'll find everything from merch to cans there, too.

For home delivery, head to our online Shop.

We are Bristol based so you'll always be able to find us in great independent pubs and craft beer specialists around this wonderful city. But it doesn't stop there - we supply a range of carefully selected venues and independent stockists across the UK who all love beer as much as we do. So, if you see BBF on tap when you're out and about, rest assured you've found yourself in a reputable spot for a well-deserved pint.

When you know, you know!

Do you offer discounts?

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We try to make our beers as fairly priced as possible to begin with, but sign up for our mailing list and we'll send you a 10% discount code. You'll also be first to hear about any exclusive offers.

Subscribe to regular deliveries of your favourite mixed case and save 10% every time.

Finally, if you love our beer then you'd love a Bristol Beer Club membership. Get a beer tasting, mixed case, merch, and discounts for life!

Where can I use my discount code and/or gift voucher?

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Discount codes and the BBF Online Gift Card can only be used online. You can, if you like, place an order online for 'local pick up' to collect from the Tap Room. However you will not be able to spend it directly at the Tap Room, or in any of our venues.

If you go for the Bristol Beer Club Membership, not only will you get an online discount code, but you'll also have a membership card. This is the only way to get a discount IRL at the Tap Room!

BEERS

I can’t find the beer I had on the website - is this everything you stock?

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If the beer you had is not online, it has most likely sold out and been taken offline to avoid disappointment. Let us know what you've loved and perhaps we'll be convinced to brew it again!

All the packaged beers we have available to buy can be found here in the Shop section. Our core range are pretty much always available but we also like experimenting and brewing new specials.

We don't put everything we brew into can though, so check out the Beers We Brew pages to find out what's pouring in your local bar.

Keep your eyes peeled on our social media and email newsletter and you'll be the first to know which of your favourite beers are returning and when new ones are available.

Are your beers suitable for vegans?

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All our keg and canned beers which are lactose-free (except Infinity) are vegan! We use vegan-friendly 'Super-F' finings during the filtration process.

Any beers containing lactose are not vegan, eg. Milk Stout, Well Above Sea Level, and Clear Head.

Our cask beers are not suitable for vegans, nor is Infinity, as they do not use vegan-friendly finings. Please note Mini Tins and Bag-in-Boxes are filled with cask beer.

We try to keep our beers pages updated with all the allergen info, so check their individual listings for more info.

Are your beers gluten free?

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Yes, all our can and keg beers are gluten free! This includes Infinity, which has now been verified.

Our cask beers currently are NOT gluten free. Please note our mini tins and bag-in-boxes are all made with cask beer.

Even though we use wheat and barley to make the beer, fermentation during the brewing process naturally breaks down the gluten. We also then add an enzyme which removes any extra gluten to below 20ppm (a very very very small amount).

We test this, a lot.

Do you do polykegs?

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No but we do have 36-pint bag-in-boxes and 8.5-pint mini tins of our core beers to order online. You can also buy 3-pint growlers and fill them up in the Tap Room.

I’m having a party, can I buy a cask?

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Yes!

If you want a cask of beer at your party/wedding/event, we have you covered. A firkin is the name for the classic 72 pint cask like those delivered to pubs.

We recommend you have the firkin prepared ‘bright’ for you - no sediment will be left in the container, so no need to let the beer settle once in position and no-one can inadvertently shake it up and ruin it during service. A strong table or bar or bench will be great to serve from; you don’t need any fancy kit. It’s that simple. We provide the tap and spile needed to serve: it’s easy; don’t be put off. Spile, tap and drink beautiful fresh beer.

Email or call us to arrange the details – you will need to pay in advance as bright beer is done to order; we need at least 3 days’ notice; you will want to collect the beer as close to the day and time of drinking as possible for reasons of freshness and temperature. We can talk through these finer details on 0117 902 6317 or shop@bristolbeerfactory.co.uk

Smaller sizes of draught beer are available (36 pint bag in box or 8.5 pint mini tin).

How long will my beer stay fresh for?

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The main variables here are container, when it was opened and temperature. Here are the rules of thumb:

72 pint firkin delivered to a pub ‘sediment’ - 8 weeks unopened and stored in cool cellar; 7 days once vented with spile; 3-4 days max once spile removed and service begun

72 pint ‘bright’ firkin for party/event/wedding - Best opened and consumed within 3-4 days; if stored in a cool location (~5 degrees C), the beer will keep well unopened for up to a week, but, like a pint of milk, day 1 is best, day 2 almost as good etc. Once tapped, the beer is ideal for 6-24 hours, temperature depending; fresh is best. It will likely be ‘drinkable’ on day 2 and maybe 3 if the temperature isn’t too warm and the spile is replaced between sessions but do not plan on being able to drink beyond day 3.

Bag in box (20L) - Around 1-2 days from collection/delivery. Even more sensitive than bright beer in a firkin as oxygen is introduced in the filling process and the bag in box is more sensitive to temperature. Best consumed day of or day after you receive it and the beer will be perfect. The beer is degrading even before the first pint is poured so drink fresh day 1 or 2; you may still have pleasant beer day 3 and beyond, especially if kept at cool temperatures but don’t bank on anything beyond day 2.

8.5 pint mini tin - 2-3 weeks unopened (depending when it was made - see best before on tin) but fresh is always best, so will be perfect in its first week and still pretty good after 3 if unopened. Let us know if you want the mini tin for a specific date if it is still some time away. Once opened, the beer will be perfect on that day. If the top of the tin is replaced to its starting position (stopping oxygen ingress overnight) then the beer will be almost as perfect day 2. If not then day 2 beer should be decent but less full of condition and life than day 1. Keep in a cool, dark place.

CLEAR HEAD

Where is Clear Head available on draft?

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Nothing beats a proper pint in a pub. Clear Head was made to be enjoyed on draft, just like every other beer! Head to any of our venues for a guaranteed fresh pour.

We also supply various independent pubs in Bristol and beyond; if you're missing it at your favourite local, you can always suggest they get it in.

If you're looking to stock Clear Head at a particular venue or event, contact our sales team.

Can I get Clear Head in can?

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Have a Clear Head at home with either a one-off delivery or subscription via our shop! We deliver in packs of 4 and 12 cans both locally and nationwide. Or, click and collect from the Tap Room.

Is Clear Head alcohol-free?

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Clear Head is brewed using a high temperature mash technique. This results in a low ABV of 0.5% - commonly known as alcohol-free, as the alcohol content is so low that the body breaks it down before you feel any effects. In fact, there is more alcohol in a ripe banana!

Why isn't Clear Head vegan?

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Unlike the majority of our beers on keg and in cans, Clear Head is not vegan. This is because it shares a magic ingredient with Milk Stout - lactose. The addition of creamy lactose is what gives Clear Head the body and mouthfeel of a "normal" beer.

Where can I find out more about Clear Head?

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Read more about Clear Head, how it is made, and our work with Talk Club on the blog. You can also send any questions about Clear Head, or any other beers, to enquiries@bristolbeerfactory.co.uk

BEER TOURS & TASTINGS

Why have we switched to tastings?

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We’ve always loved showing folks around the brewery. Switching from Tours to Tastings comes down to two things: safety and scheduling.

Our brew house is full of charm… as well as steep stairs and uneven surfaces – not a good combo for an event that involves drinking! Tastings in Studio BBF will be safer and more accessible. Still the same amount of beer with none of the stairs.

Additionally, our increasingly busy brew schedule means that the brewery is often being used in the evenings for, you guessed it, brewing beer.

A Tasting will give you the same amount of beer and the same amount of brewing intel… just in a much comfier setting.

How do I use my Brewery Tour voucher?

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If you have a voucher for a Brewery Tour, don’t worry. Although we are no longer offering Brewery Tours, you can still use tour vouchers to book a BBF Tasting. Simply enter your voucher code at checkout. Any questions, contact us at shop@bristolbeerfactory.co.uk

When do you do Beer Tastings?

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Beer Tastings primarily run on Tuesdays from 7pm, when the brewers themselves are here to talk you through our beers. Book your ticket here.

You can also get a Beer Tasting gift voucher if you would like to give the experience as a gift, but let them book their own date later.

Can I rearrange my Beer Tasting booking?

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Beer Tastings and Beer Tasting Vouchers are non-refundable but can be transferred to use on the online shop if you are unable to book a date.

If you have booked a tasting, please let us know 24 hours in advance if you are unable to attend so we can help you rebook or put your money towards beer instead!

Pop an email over to shop@bristolbeerfactory.co.uk to rearrange your booking or call us on 07432 515934 if you have any other tasting-related questions.

Do you do weekend or private tastings?

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A private tasting is the ideal option for big friend groups, clubs & societies, or corporate outings. These must be booked in advance and a minimum group size and/or budget may apply.

Private tastings can usually be arranged on weeknights or Saturday daytimes, subject to availability. Public tastings do not currently run at weekends.

Give us a call at the brewery on 07432 515934 or drop us a line at shop@bristolbeerfactory.co.uk to find out what we can do for you.

SUBSCRIPTIONS

How do I subscribe?

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1. Choose a case of your favourite core beer, or the mixed case you vibe with.
2. Choose how often you want it. Every 2, 4, 6 or 8 weeks - it's up to you.
3. Add to cart and checkout, entering your delivery and payment details.
4. No need to do anything else. We deliver it, you drink it... and repeat!

Is subscribing the same as a Bristol Beer Club membership?

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No! Subscribing is a flexible way to have regular deliveries of beers, saving you 10% every time.

The Bristol Beer Club Membership is a one-off payment of £60 for a mixed case and merchandise goodies, plus a free beer tasting, and 10% lifetime discount on all products including specials.

When will I receive my subscription?

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You choose how often you want us to send you beer - every 2, 4, 6 or 8 weeks.

We dispatch orders the next working day after the subscription payment is automatically processed. Your order will arrive via DPD Next Day Delivery.

For the 3, 6 or 12 month prepaid subscriptions, we will dispatch the 1st case the next working day after you order. The next delivery will be the on same day the next month, e.g if you order on the 1st January then the next will be the 1st February.

Can I change my subscription?

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Yes, with Subscribe and Save! Our easy-to-use customer portal allows you to cancel, change your delivery frequency, choose a different case, change any personal details, or even skip a box if you need to.

Just head to your account.

Prepaid subscriptions are non-amendable; you will pay for 3, 6 or 12 months upfront and we deliver every month. The beers in the mixed case will change according to the latest specials. If you would like a vegan box, please let us know.

Can I use a discount?

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It depends! Subscriptions save you 10% on every order anyway (or more, with prepaid subscriptions). Sometimes we send you additional exclusive discounts which can be used in conjunction with your subscription saving.

Make sure you're signed up to our mailing list to be in the loop on all our latest beers and discounts. When applicable, apply the promo code in the customer portal for extra savings.

Drop us a line if you have any questions at shop@bristolbeerfactory.co.uk

I live locally. Can I collect or use a local courier?

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Yes, just choose that option at checkout. This will be your option moving forward, so make sure it's the option that works best for you. Previous subscribers may automatically have been put on UK-wide next-day delivery. If you would rather have local, please cancel and restart your subscription -- or contact us.

Can I give a subscription as a gift?

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Yes - but bear in mind you'll be the one responsible for payments and choosing deliveries! Try a prepaid subscription for 3, 6 or 12 months so you only have to order and pay the one time.

We recommend purchasing an online gift card, which the lucky recipient can use towards subscription payments as they please, giving them full control.

Another great gift is the Bristol Beer Club Membership - a one-off payment for lifetime discounts.

If you have bought (or been given) a subscription and would now like to change the account holder or delivery details, please get in touch with us at shop@bristolbeerfactory.co.uk

REWARDS

How does it work?

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CLICK 'REWARDS' on the bottom right and create an account. Earn loyalty stamps as you shop with us. Redeem your loyalty stamps for rewards! It's as easy as that.

What can I get?

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FREE BEER! Plus free shipping, merch, and cash discounts. Rather than a percentage off your order, you can save your stamps to get a flat amount of £5 or £20 to spend. 

Does it take ages to collect stamps?

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NOPE! We'll get you started. You get 2 stamps just for signing up! If you've ordered lots in the past, you'll notice we've gifted you with a tidy 10 stamps to either save or spend.

Can I collect rewards with other promotions?

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YES! Every purchase you make - whether it's a repeat subscription (saving 10%), a purchase with a discount, or paid using a gift card - will be rewarded.

You won't however be able to earn stamps at our venues. If you want to collect beer from our Tap Room, order online and choose Local Pickup to earn your stamps.

How much are stamps worth?

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EARN 1 STAMP = £10 SPENT. Login to see what you can get for your stamps, for example £20 off when you've saved 20. Get started now!

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