ORDER BY 12PM FOR NEXT WORKING DAY DELIVERY* | CLICK & COLLECT FROM THE TAP ROOM | FREE UK WIDE SHIPPING OVER £60.00 | FREE LOCAL BRISTOL POSTCODE SHIPPING OVER £40.00 | *PLEASE ALLOW 1-2 DAYS DURING THE BUSY FESTIVE PERIOD

FAQs

All the info on how you can get epic BBF brews direct to your door. Welcome to beer heaven, shipped fast and with a huge big ups from team BBF. Thank you for shopping independent.

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DELIVERY & RETURNS

Can I send beers as a gift?

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Of course. You can even add a gift message! Either in the comments box at checkout or send it to shop@bristolbeerfactory.co.uk as soon as your order is complete, along with the order number. We will handwrite your message onto a postcard to include with the case of beers. Please keep it brief - a couple of lines at most!

Please note our beers come in an awesome branded BBF box. Feel free to request plain packaging in box at checkout if you need to keep it secret! We go paperless where we
can, so you won't find any prices or invoices inside, which make them great for gifting.

Can I leave delivery instructions?

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Yes, you can enter delivery notes along with the shipping details - do not use the express checkout in this instance. Or, email us at shop@bristolbeerfactory.co.uk.

If you are using Local Delivery, then our independent couriers will be able to contact you if they have any problem locating the address or if you are not in to receive your parcel.

If you are using UK Free Delivery or Next Working Day (for nationwide deliveries) then you will receive automated delivery updates and a tracking link from DPD. If you are not at home, you are then able to name a safe place, trusted neighbour, or local shop to pick-up.

When will you send my order?

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Local delivery
We will deliver local Bristol orders within three working days from the order date, subject to availability.

Next day national delivery
We use a courier to deliver national orders on a next day service when the order is placed before 12pm. Orders placed after 12pm will be dispatched the next working day.

Collection
Orders can be collected from the BBF Tap Room as soon as the order is ready.

Where is my order?

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If you're wondering when your order will be delivered give us a shout on shop@bristolbeerfactory.co.uk or 07432 515934 and we can find out for you.

Can I get a refund?

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Undamaged items can be returned to the BBF Tap Room and refunded within 14 days of purchase. If anything is broken in transit you have the right to refuse delivery, alternatively please contact us and we will arrange for the item to be collected.

Refunds will be made to your original method of payment as soon as you let us know but please allow 5-10 working days to receive your refund. Delivery costs will not be refunded.

If you are unhappy with your purchase please contact us on shop@bristolbeerfactory.co.uk or 07432 515934 and we will do our best to help.

BEERS

I can’t find the beer I had on the website - is this everything you stock?

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All the packaged beers we have available to buy can be found here in the Shop section. Our core range are pretty much always available but we also like experimenting and brewing new specials.

We don't put everything we brew into can though, so check out the Beers We Brew pages to find out what's pouring in your local bar.

Keep your eyes peeled on our social media and email newsletter and you'll be the first to know which of your favourite beers are returning and when new ones are available.

Are your beers suitable for vegans?

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All our keg and canned beers which are lactose-free are vegan as we use vegan-friendly 'Super-F' finings during the filtration process. Any beers containing lactose are not vegan, eg. Milk Stout, Well Above Sea Level, and Clear Head.

Our cask beers are not suitable for vegans.

We try to keep our beers pages updated with all the allergen info, so check their individual listings for more info.

Are your beers gluten free?

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Yes, all our can and keg beers are gluten free! Our cask beers currently are not gluten free.

Even though we use wheat and barley to make the beer, fermentation during the brewing process naturally breaks down the gluten. We also then add an enzyme which removes any extra gluten to below 20ppm (a very very very small amount).

We test this, a lot.

Do you do polykegs?

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No but we do have 36-pint bag-in-boxes and 8-pint mini tins of our core beers to order online. You can also buy 3-pint growlers and fill them up in the Tap Room.

There's always a good variety of brewery-fresh beers in the Tap Room for you to fill whichever receptacle you wish (provided it has a closeable lid) so pop in and bring that draft-pour feeling home with you.

I’m having a party, can I buy a cask?

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Yes!

If you want a cask of beer at your party/wedding/event, we have you covered. A firkin is the name for the classic 72 pint cask like those delivered to pubs.

We recommend you have the firkin prepared ‘bright’ for you - no sediment will be left in the container, so no need to let the beer settle once in position and no-one can inadvertently shake it up and ruin it during service. A strong table or bar or bench will be great to serve from; you don’t need any fancy kit. It’s that simple. We provide the tap and spile needed to serve: it’s easy; don’t be put off. Spile, tap and drink beautiful fresh beer.

Email or call us to arrange the details – you will need to pay in advance as bright beer is done to order; we need at least 3 days’ notice; you will want to collect the beer as close to the day and time of drinking as possible for reasons of freshness and temperature. We can talk through these finer details on 0117 902 6317 or shop@bristolbeerfactory.co.uk

Smaller sizes of draught beer are available (36 pint bag in box, 18 pint bag in box or 9 pint mini tin).

How long will my beer stay fresh for?

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The main variables here are container, when it was opened and temperature. Here are the rules of thumb:

72 pint firkin delivered to a pub ‘sediment’ - 8 weeks unopened and stored in cool cellar; 7 days once vented with spile; 3-4 days max once spile removed and service begun

72 pint ‘bright’ firkin for party/event/wedding - Best opened and consumed within 3-4 days; if stored in a cool location (~5 degrees C), the beer will keep well unopened for up to a week, but, like a pint of milk, day 1 is best, day 2 almost as good etc. Once tapped, the beer is ideal for 6-24 hours, temperature depending; fresh is best. It will likely be ‘drinkable’ on day 2 and maybe 3 if the temperature isn’t too warm and the spile is replaced between sessions but do not plan on being able to drink beyond day 3.

Bag in box (10L or 20L) - 1-2 days from collection. Even more sensitive than bright beer in a firkin as oxygen is introduced in the filling process and the bag in box is more sensitive to temperature. Best consumed day of or day after collection and the beer will be perfect. The beer is degrading even before the first pint is poured so drink fresh day 1 or 2; you may still have pleasant beer day 3 and beyond, especially if kept at cool temperatures but don’t bank on anything beyond day 2.

9 pint mini tin - 2-3 weeks unopened (see best before on tin) but fresh is always best so will be perfect in its first week and still pretty good after 3 if unopened. Once opened, the beer will be perfect on that day. If the top of the tin is replaced to its starting position (stopping oxygen ingress overnight) then the beer will be almost as perfect day 2. If not then day 2 beer should be decent but less full of condition and life than day 1.

GENERAL

What is the minimum order? Can I buy just one can?

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You can buy individual cans in the Tap Room but if you're after delivery, you'll need to order in cases of 12x440ml cans or 8-pint mini tins.

There is no minimum order unless you want to qualify for free delivery - head on over to the shop page or check the website banner for more info.

Can I choose a mix of 12 beers?

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If you want to try a selection of beers we can send you some great mixed cases!

Try the Mixed Case for a bit of everything, the BBF Icons case for the classic beers we’re known for, or IPA Dreams case to try some awesome specials.

If you want to mix your own, just pop into the Tap Room and our super knowledgable staff can help you choose exactly what you want.

Where can I buy BBF beer out in the wild?

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You can find BBF beer on draft at our venues, The Arnolfini and The Barley Mow, as well as in our Tap Room - you'll find everything from merch to cans there, too.

For home delivery, head to our online Shop.

We are Bristol based so you'll always be able to find us in great independent pubs and craft beer specialists around this wonderful city. But it doesn't stop there - we supply a range of carefully selected venues and independent stockists across the UK who all love beer as much as we do. So, if you see BBF on tap when you're out and about, rest assured you've found yourself in a reputable spot for a well-deserved pint.

When you know, you know!

Do you offer discounts?

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We try to make our beers as fairly priced as possible to begin with, but if you sign up for our mailing list you'll get a 10% discount on your first order.

Or even better, buy a Bristol Beer Club membership and get a brewery tour, a mixed case, some merch and discounts for life!

Where can I use my discount code and/or gift voucher?

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If you've signed up to our mailing list, we will send you a code for 10% off your first order. Plus other discounts throughout the year, so stay signed up! These discount codes can only be used at the online checkout.

If you go for the Bristol Beer Club Membership, not only will you get an online discount code, but you'll also have a membership card. This is the only way to get a discount IRL at the Tap Room!

The BBF Online Gift Card can only be used online. You can, if you like, place an order online for 'local pick up' to collect from the Tap Room. However you will not be able to spend it directly at the Tap Room, or in any of our venues.

BREWERY TOURS

Are brewery tours up and running again?

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Tours are back! They run on Tuesdays from 7pm. Book your ticket here, or buy a ticket with a blank date if you would like to give the tour as a gift.

We can also arrange private tours, depending on party size and availability. Email shop@bristolbeerfactory.co.uk to enquire.

I had a brewery tour booked pre-Covid. Can I rearrange?

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Yes! We're so happy to be able to have you back in the brewery, celebrating being able to make and drink beer together again.

Pop an email over to shop@bristolbeerfactory.co.uk to rearrange your booking or if you have any other tour-related questions.

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