FREE SHIPPING UK WIDE OVER £60.00 | FREE LOCAL BRISTOL POSTCODE SHIPPING OVER £40.00 | CLICK & COLLECT FROM TAPROOM OVER THE WEEKEND

FAQs

Delivery & returns

DELIVERY INFO

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Local delivery
We will deliver local Bristol orders within three working days from the order date, subject to availability.

Next day national delivery
We use a courier to deliver national orders on a next day service.

Collection
Orders can be collected from the BBF Tap Room as soon as the order is ready.

REFUND POLICY

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If you are unhappy with your purchase please contact us on shop@bristolbeerfactory.co.uk or 0117 947 1298 and we will do our best to help.

Undamaged items can be returned to the BBF Tap Room and refunded within 14 days of purchase.

If any bottles are broken in transit you have the right to refuse delivery, alternatively please contact us and we will arrange for the item to be collected.

Refunds will be made to your original method of payment, please allow 5-10 working days to receive your refund.

Shipping costs will not be refunded.

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